Returns & Exchanges
We want you to be completely satisfied with your Kurzgesagt gear, which is why we offer a 30-day return window for all unused and unwashed items in their original packaging. Please note that digital products and limited edition items may be subject to different terms.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging and include the packing slip to ensure our warehouse team can identify your order.
Ship It Back
Print your prepaid shipping label (if applicable) and drop the package off at your nearest authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing