Frequently Asked Questions
Everything you need to know about our products and services.
Where does the Kurzgesagt Shop ship to?
We ship our products worldwide. Shipping costs and delivery times vary depending on your location and the shipping method selected at checkout.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link so you can follow its progress.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Please note that digital products and certain limited-edition items may be excluded.
Are your products sustainably produced?
We strive to source high-quality materials and work with ethical manufacturers. Many of our paper products are FSC-certified and we aim to minimize plastic in our packaging.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your region.
Can I cancel or modify my order after it has been placed?
Because we process orders quickly to ensure fast delivery, we can only make changes or cancellations within a very short window. Please contact our support team immediately if you need assistance.